Since applying the Feedback Loop of regular briefing and debriefing with his case teams, Nick noticed constant improvement from his people. They were flying in formation: the associates and consultants were working more effectively and productively, and he found that he was much better aligned with…
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I recently had the honor of speaking to Ameris Bank on the USS Yorktown in Charleston, SC. Charleston is one of my favorite cities in America. It is a port town that sits at the confluence of The Ashley, Cooper and Wando rivers as they flow into the Atlantic Ocean. The weather is generally very…
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Nick was sitting at the monthly partners' meeting, waiting for his turn to speak. Most of the time, these meetings were uneventful; things had been running smoothly for him for a long time. But today he had an issue. His practice was thriving and his consulting teams were producing outstanding…
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When Sam graduated Harvard, he felt the world was at his fingertips. Having just finished at the top of his class, he was ready to take the next step. He had interviewed and received multiple job offers from some of the best companies in the world. Considering the wealth of options available to…
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Apprenticeship is an age-old concept. Since the earliest days of business and commerce, whether in a blacksmith’s shop, a merchant’s back office, or in the kitchen of a fine restaurant, apprenticeship was the way that young workers learned a trade. The core principle of an apprenticeship…
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"I may be the boss, but today I'm going to be the best wingman I can be". Leader and Wingmen Photo by Lance Cpl. Michael Thorn http://tinyurl.com/o55g4bp It's a philosophy that is familiar to fighter pilots, but less so in the business world. When we fly tactical missions in the military,…
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Books about Military operations can be both fascinating, and filled with interesting lessons that can even be applied in business situations. Eric Blehm's "The Only Thing Worth Dying For" is no exception. His book details how a small U.S. Special Forces team escorted Hamid Karzai back into…
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The New York Times recently featured a great piece on Zingerman’s deli, a real cultural fixture in the city of Ann Arbor, Michigan. It all started in 1982 with a really good sandwich. " a vision of a sandwich that was so large it would take two hands to pick up and when you finally bit into it,…
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The Proof is In The Sauce...and In the Sales! Dean Cortopassi, affectionately known as "Dino," was a bootstrapping Central Valley farmer when he purchased Stanislaus in 1979 with the knowledge that 99 percent of all the processed tomato products consumed in the United States come from…
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(Image Credit: FAA)After a recent presentation I’d given in Denver, Jeannine, a senior customer service representative at Denver-based Frontier Airlines, approached me with an example of how she had used a Debrief to untangle a knot that was causing consternation among passengers, pilots and…
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