(Image Credit: FAA)After a recent presentation I’d given in Denver, Jeannine, a senior customer service representative at Denver-based Frontier Airlines, approached me with an example of how she had used a Debrief to untangle a knot that was causing consternation among passengers, pilots and…
Continue reading…Monthly Archives: April 2014
Robert Gates (Source: DoD)Robert Gates is one of our country’s great leaders. I first met him when he spoke at my nephew’s graduation from the United States Naval Academy in 2007. His speech that day was so thoughtful and compelling that I stood in line for an hour in the sweltering heat so…
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